Refund and cancellation policy
Effective date: [TBC with Tracey: go-live date]
Effective date: [TBC with Tracey: go-live date]
Your right to cancel
For qualifying distance purchases of digital content and services, you normally have 14 days from the day the contract is made to cancel without giving a reason. Different rules apply once digital supply starts or a service is fully performed, as explained below. Mandatory rights applicable in your country remain unaffected.
To cancel, email tracey@unboundglobal.co. [TBC with Tracey: does the registered office accept customer post] Any clear statement of cancellation is sufficient. Include your name and order details to help us locate the purchase. Sending your notice before the cancellation deadline is sufficient; you do not have to use our form.
Downloads and other digital content
For immediate digital supply during the 14-day period, we will ask for your express consent to start supply and your acknowledgement that your change-of-mind cancellation right is lost when supply begins. We will confirm that agreement in a form you can save.
Where the legal requirements for loss of the cancellation right have been met and supply has begun, you cannot cancel that digital content solely because you changed your mind. If those requirements have not been met, the applicable cancellation rights remain. Downloading a file or accepting general terms alone is not our substitute for the required consent process.
You retain statutory remedies if digital content is faulty, not as described or otherwise fails to meet legal requirements. Depending on the circumstances, these may include repair or replacement, a price reduction or other legally available remedies. Contact us if a file is damaged, inaccessible or incorrect.
Courses and services
Where a purchase includes services, we will ask for an express request if you want those services to start during the cancellation period. If you then cancel before the period ends, you may owe a proportionate amount for services actually provided before cancellation, but only where the legal conditions for that charge have been met and you were informed in advance.
The service cancellation right ends on full performance only where the required advance consent and acknowledgement have been obtained. Logging into a course or receiving one session does not automatically mean every service in a package has been fully performed. We assess mixed digital-content and service packages by their actual components and applicable law.
Our 7-day refund promise
This is in addition to your legal rights: we will provide a full refund on request within 7 days of buying. [TBC with Tracey: which products and any conditions] This promise does not reduce or replace your statutory 14-day cancellation rights or any other statutory remedy.
Refund timing and method
For a valid statutory cancellation, we reimburse amounts due without undue delay and normally within 14 days of being informed of your decision to cancel. We use the original payment method unless you expressly agree otherwise, without a refund fee. Any lawful deduction for requested services will be explained. Refund timing for other statutory remedies follows the applicable legal rules.
Bank processing or currency conversion may affect when and how a refund appears. This does not reduce the amount we are legally required to reimburse.
Book store orders
UNBOUND books are sold through our book store at https://unbound-clarity.whop.site, which runs on Whop. Whop takes the payment for book orders and handles them under its own terms, so refunds for books go through Whop's refund tools. Contact us if you need help. Platform procedures do not remove mandatory consumer rights.
Cancellation form
To: UB Clarity Systems Ltd, 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ; tracey@unboundglobal.co. [TBC with Tracey: does the registered office accept customer post]
I give notice that I cancel my contract for the following digital content or service:
Product or service:
Order number:
Date ordered:
Consumer name:
Consumer address:
Date:
Signature, only if submitted on paper: